Returns and Refunds Policy

Twin Seam Sports - Returns and Refunds Policy

Last updated: June 2026

Twin Seam Sports wants you to be satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.

 

Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • in the same condition that you received it

  • unused and unworn

  • with original tags attached (if applicable)

  • in the original packaging

  • accompanied by proof of purchase or order confirmation

How to Start a Return

To initiate a return, please contact us at:

justin@twinseamsports.com

Please include:

  • your order number

  • the item you wish to return

  • the reason for the return

Once your return request is reviewed, we will provide instructions on how and where to send your item.

Items sent back without first requesting a return will not be accepted.

 

Return Address

If your return is approved and the item was fulfilled directly by Twin Seam Sports, returns should be sent to:

Twin Seam Sports
Attn: Returns
1926 Belvedere Ct.
Maryville, TN 37803
United States


Supplier-Fulfilled Products

Some products sold on Twin Seam Sports are fulfilled by trusted supplier partners through our retail network.

For items shipped by partner suppliers, the return process may vary and returns may need to be sent directly to the supplier's warehouse. If this applies to your order, we will provide the appropriate return instructions when your return request is approved.

Twin Seam Sports will assist you in coordinating returns and resolving any issues with partner-fulfilled orders.

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is:

  • damaged

  • defective

  • incorrect

please contact us as soon as possible

Include photos of the issue if possible so we can resolve the problem quickly.


Non-Returnable Items

Certain items cannot be returned, including:

  • personalized or custom products

  • perishable goods

  • personal care items

  • hazardous materials or flammable liquids

  • gift cards

If you have questions about whether an item is eligible for return, please contact us before purchasing.

 

Sale Items

Unless otherwise required by law, sale or clearance items may not be eligible for return or refund.

 

Exchanges

If you would like to exchange an item, the fastest way is to return the original item and place a new order for the replacement product.

 

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

Items must still be returned:

  • unused

  • in original condition

  • with original packaging and proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: justin@twinseamsports.com

 

Questions

If you have any questions regarding returns or refunds, please contact: justin@twinseamsports.com